Shipping policy


SHIPPING POLICY

By making a purchase at Aura Sleep, the customer agrees to the shipping terms and conditions stipulated below. We highly recommend reading this policy carefully before finalizing your order.

PROCESSING AND DISPATCH TIME

All of our orders are subject to a processing period before they are physically shipped:

  • Processing Time: The time required for payment confirmation, inventory screening, quality control, packaging, and carrier pickup is 3 to 7 business days.

  • Start of Processing Period: The countdown begins on the business day following payment confirmation. Orders placed on weekends or holidays will begin processing on the following business day.

DELIVERY TIMES AND ESTIMATES

The delivery window is calculated from the moment the order is dispatched and handed over to the responsible carrier:

  • Estimated Delivery Time: The delivery window to the designated address is 2 to 4 weeks.

  • Delivery Regions: We ship nationwide throughout the country.

  • Potential Delays: While we make every effort to ensure timely delivery, the estimated timeframe may vary due to logistical delays, strikes, weather conditions, or customs clearance processes.

ORDER TRACKING

We guarantee full transparency throughout the journey of your order:

  • Tracking Code: A shipping confirmation email containing your tracking code will be sent automatically to the email address registered during purchase as soon as the order is dispatched.

  • System Activation: It may take 3 to 5 business days for the tracking code to begin showing status updates in the postal service tracking systems.

DELIVERY ADDRESS AND UNDELIVERED PACKAGES

  • Customer Responsibility: Providing a correct and complete delivery address is the sole responsibility of the customer. We are not liable for orders that fail to deliver due to incorrect or incomplete address information.

  • Absent Recipient: Carriers make standard delivery attempts at the destination address. If no one is available to receive the package, the product may be directed to a local postal branch for collection or returned to our distribution center.

  • Reshipping Costs: If a package is returned to the sender due to an incorrect address or an extended absence of the recipient, the logistical costs for a new shipment will be the responsibility of the customer.

CUSTOMS AND IMPORT FEES

Aura Sleep products may be shipped from international distribution centers. Any customs duties, import taxes, or postal processing fees charged by the customs authorities of the destination country are the sole responsibility of the purchasing customer.

CONTACT INFORMATION

Questions regarding the Shipping Policy should be directed to our official customer support channel:

Aura Sleep

Support Email: support@aurasleep.website